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Clinical Quality Support Specialist, Improving Surgical Care & Recovery New

Chicago, IL

Details

Hiring Company

American College of Surgeons


Position Description

Clinical Quality Support Specialist, Improving Surgical Care & Recovery

As part of the Improving Surgical Care and Recovery (ISCR) program team, the Clinical Quality Support Specialist will provide comprehensive clinical and quality improvement support services to ISCR participating hospitals addressing individual team's clinical, data and content questions; support monthly coaching call activities; offer quality improvement support by conducting nurse consultant calls and follow up communication activities to enrolled hospitals; offer advice to resolve barriers and share alternative approaches required to successfully implement identified clinical pathways and program resources; and provide guidance and support to enrolled hospitals for the development and execution of hospital level quality improvement initiatives.

The Clinical Quality Support Specialist will also coordinate with other members of the ISCR program team on the writing, editing, and management of all clinical education content; and identify potential problems in the collaborative implementation as a result of data monitoring and formulate outreach strategies to resolve issues and ensures new processes are in place to improve the effectiveness of the program.

This position is grant funded through approximately September, 2021. This position will include all benefits available to existing regular full time employees of the American College of Surgeons.

This Exempt level position will report to the Program Manager, ISCR in the Division of Research and Optimal Patient Care.

Primary Responsibilities:

  • Provide expert clinical support to data abstractors via email and phone communication on program variables, data definitions, program registry and other clinical issues. In conjunction with other members of the ISCR program team support monthly calls.
  • In conjunction with the ISCR program team, assist enrolled hospitals with implementing the program and provide coordination and day-to-day management of the participating hospitals by formulating and implementing outreach strategies and conducting nurse orientation calls
  • Serves as an educational resource for internal and external ISCR program audiences by providing administrative, clinical and quality improvement direction based on sound judgement, protocol and procedures.
  • Identifies streamlining and process improvement opportunities to increase the effectiveness and efficiency of the program and also improve the workflow and satisfaction of the data abstractors in the field.
  • Collaborates with other ISCR program staff on writing, editing and implementation of all clinical educational content.
  • Other duties as assigned.

Requirements:

  • Registered Nurse (RN) is required; Bachelor in Nursing (BSN) from an accredited college or university is preferred.
  • Extensive clinical experience in a hospital surgery setting is required.
  • Minimum of 2-4 years of experience implementing Quality Improvement (QI) projects and programs in a hospital setting is required.
  • Strong knowledge of QI models including working and data abstraction experience is a plus.
  • Familiarity with data registries and ability to read registry reports is a plus.
  • Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
  • Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).
  • Capable of providing excellent customer service.
  • Attention to detail and organizational skills.
  • Must be able to multi-task.
  • Display high level of energy and thrive in a fast-paced environment.
  • Self-motivated and able to work independently and as a member of a team.
  • Ability to plan and prioritize workload and meet deadlines.
  • Ability to establish strong working relationships with all division teams and management.

Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer. 

Other Necessary Requirements: Occasional evening or weekend duties may be required. Minimal travel for activities such as out of town meetings is required. 

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.
The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

An Equal Opportunity Employer



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